ISO 26000 – GUIDANCE ON SOCIAL RESPONSIBILITY
ISO 26000 is defined as the international standard developed to help organizations effectively assess and address social responsibilities that are relevant and significant to their mission and vision; operations and processes; customers, employees, communities, and other stakeholders; and environmental impact.
The ISO 26000 standard provides guidance on:
Recognizing social responsibility and engaging stakeholders
Ways to integrate socially responsible behavior into the organization
The seven key underlying principles of social responsibility:
Accountability
Transparency
Ethical behavior
Respect for stakeholder interests
Respect for the rule of law
Respect for international norms of behavior
Respect for human rights
The seven core subjects and issues pertaining to social responsibility:
Organizational governance
Human rights
Labor practices
The environment
Fair operating practices
Consumer issues
Community involvement and development
In addition to providing definitions and information to help organizations understand and address social responsibility, ISO 26000-2010 emphasizes the importance of results and improvements in performance on social responsibility.
The ISO 26000 standard defines the core subjects of social responsibility. Core subjects comprise a number of issues, but it is each organization's responsibility to identify issues are relevant and significant to their stakeholders and/or need to be addressed.
The seven core subjects are explained in Clause 6 of the ISO 26000 standard. They are listed below, along with their subclause numbers.
Core subject: Organizational governance, subclause 6.2
Decisions are to be made in consideration of the expectations of society. Accountability, transparency, ethics, and stakeholders should be factors in the organization’s decision-making process.
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ISO 26000 – GUIDANCE ON SOCIAL RESPONSIBILITY
Core subject: Human rights, subclause 6.3
All humans have the right to fair treatment and the elimination of discrimination, torture, and exploitation.
6.3.3 Due diligence
6.3.4 Human rights risk situations
6.3.5 Avoidance of complicity
6.3.6 Resolving grievances
6.3.7 Discrimination and vulnerable groups
6.3.8 Civil and political rights
6.3.9 Economic, social, and cultural rights
6.3.10 Fundamental principles and rights at work
Core subject: Labor practices, subclause 6.4
Those working on behalf of the organization are not a commodity. The goal is to prevent unfair competition based on exploitation and abuse.
6.4.3 Employment and employment relationships
6.4.4 Conditions of work and social protection
6.4.5 Social dialogue
6.4.6 Health and safety at work
6.4.7 Human development and training in the workplace
Core subject: Environment, subclause 6.5
The organization has a responsibility to reduce and eliminate unsustainable volumes and patterns of production and consumption and to ensure that resource consumption per person becomes sustainable.
6.5.3 Prevention of pollution
6.5.4 Sustainable resource use
6.5.5 Climate change mitigation and adaptation
6.5.6 Protection of the environment, biodiversity, and restoration of natural habitats
Core subject: Fair operating practices, subclause 6.6
Building systems of fair competition, preventing corruption, encouraging fair competition, and promoting the reliability of fair business practices help to build sustainable social systems.
6.6.3 Anti-corruption
6.6.4 Responsible political involvement
6.6.5 Fair competition
6.6.6 Promoting social responsibility in the value chain
6.6.7 Respect for property rights
Core subject: Consumer issues, subclause 6.7
The promotion of just, sustainable, and equitable economic and social development with respect to consumer health, safety, and access is the organization’s responsibility.
6.7.3 Fair marketing, factual, and unbiased information and fair contractual practices
6.7.4 Protecting consumers' health and safety
6.7.5 Sustainable consumption
6.7.6 Consumer service, support, and complaint and dispute resolution
6.7.7 Consumer data protection and privacy
6.7.8 Access to essential services
6.7.9 Education and awareness
Core subject: Community involvement and development, subclause 6.8
The organization should be involved with creating sustainable social structures where increasing levels of education and well-being can exist.
6.8.3 Community involvement
6.8.4 Education and culture
6.8.5 Employment creation and skills development
6.8.6 Technology development and access
6.8.7 Wealth and income creation
6.8.8 Health
6.8.9 Social investment